Privacy Policy — 777jaya

777jaya ("we", "us", "our", "the Company", "the Platform") operates the online casino and sports betting website accessible at https://777jaya.cam. This Privacy Policy sets out how 777jaya collects, uses, discloses, stores, and protects the personal data of individuals ("you", "Player", "User") who access, register on, or interact with our platform.

The 777jaya platform is designed for and directed at players in Malaysia. Our services are provided entirely in the English language and support Malaysian Ringgit (MYR) as the primary display currency. This Privacy Policy is written in plain, professional English consistent with Malaysian personal data protection standards and aligned with the principles of the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the complete framework governing your use of 777jaya. In the event of any inconsistency between documents, the Terms & Conditions shall prevail.

We encourage you to review this Policy periodically, as it may be updated from time to time. The "Effective Date" at the top of this document will always reflect the date of the most recent revision.

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

777jaya collects the minimum amount of personal data necessary to provide our services, comply with applicable regulations, and maintain the security and integrity of the platform. The categories of data we collect include:

We do not knowingly collect or retain unnecessary Sensitive Personal Data beyond what is required for compliance, fraud prevention, and KYC obligations. Identity document data is processed securely and access is restricted to authorised compliance personnel only.

777jaya collects personal data through the following means:

• Direct Submission: Information you provide directly when registering an account, completing KYC, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated Collection: Technical and usage data collected automatically through cookies, web server logs, and analytics tools when you access or interact with the platform.
• Payment Processors: Transaction-related data received from third-party payment service providers when you deposit or withdraw via local Malaysian methods (FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong) or cryptocurrency gateways (BTC, USDT).
• KYC Partners: Verification outcomes and risk flags received from licensed identity verification service providers used to support the KYC process.
• Fraud Detection Systems: Behavioural and technical signals collected automatically to identify suspicious activity, account sharing, or fraudulent use.

We process your personal data only where we have a lawful basis to do so. The primary purposes and their corresponding legal bases are set out below:

• Account Registration & Service Delivery: Processing is necessary to perform the contract between you and 777jaya (i.e., to provide access to games, betting markets, and account features).
• Identity Verification (KYC): Processing is required to comply with legal obligations applicable to licensed gaming operators, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Payment Processing: Processing is necessary to execute deposit and withdrawal transactions at your request and to maintain accurate financial records.
• Fraud Prevention & Platform Security: Processing is conducted in the legitimate interests of 777jaya and its players to detect, prevent, and investigate fraudulent activity, account abuse, and security threats.
• Responsible Gambling Tools: Processing is necessary to operate self-exclusion, deposit limits, and session alerts in fulfilment of our responsible gambling obligations and to protect player wellbeing.
• Customer Support: Processing is necessary to respond to enquiries, complaints, and dispute resolution requests.
• Marketing Communications: Where you have provided explicit consent, we may use your contact data to send promotional offers, bonus notifications, and platform updates. Consent may be withdrawn at any time.
• Legal Compliance & Regulatory Reporting: Processing is required to fulfil our obligations under applicable laws, including responding to lawful requests from Malaysian regulatory authorities.

We may share your personal data with the following categories of recipients:

• Payment Service Providers: To facilitate deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency processors. These providers receive only the data necessary to complete the transaction.
• KYC & Identity Verification Partners: Licensed third-party providers who assist with identity document verification, age verification, and anti-fraud screening in connection with our KYC obligations.
• Game Content Providers: Licensed game studios whose games are hosted on the 777jaya platform may receive anonymised session and wagering data for game performance monitoring and RNG audit purposes.
• IT & Infrastructure Providers: Cloud hosting, database management, cybersecurity, and platform software providers who process data on our behalf under binding data processing agreements.
• Regulatory & Law Enforcement Authorities: Where required or permitted by applicable Malaysian law, we may disclose personal data to government bodies, regulators, courts, or law enforcement agencies.
• Professional Advisers: Legal counsel, auditors, and compliance consultants, where access to personal data is necessary for the provision of professional advice.

All third-party Data Processors engaged by 777jaya are bound by contractual obligations to process personal data only in accordance with our instructions and to maintain appropriate technical and organisational security measures.

777jaya retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are as follows:

• Account and Identity Data: Retained for the duration of the account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory retention requirements.
• Transaction and Financial Records: Retained for a minimum of seven (7) years from the date of the transaction, as required under Malaysian financial record-keeping obligations.
• KYC Documents: Retained for five (5) years from account closure or the date of the last significant transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction to support dispute resolution and quality assurance.
• Marketing Consent Records: Retained for three (3) years from withdrawal of consent or last engagement, whichever is later.
• Technical and Log Data: Typically retained for twelve (12) months and then anonymised or deleted, unless retained for longer periods to support fraud investigations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

The 777jaya platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and support platform analytics. The categories of cookies we use are as follows:

• Essential Cookies: Required for the platform to function correctly. These include session management cookies, authentication tokens, and security cookies. They cannot be disabled without impairing core functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players interact with the platform — including pages visited, session duration, and navigation paths. This data helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences, such as display language, currency settings (MYR), and responsible gambling tool configurations.
• Security Cookies: Used to detect and prevent fraudulent activity, account takeover attempts, and suspicious access patterns.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of specific platform features. We do not use cookies to track your browsing activity on third-party websites outside of the 777jaya platform.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 777jaya platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal data and financial records are stored in encrypted databases with access controls restricted to authorised personnel only.
• Access Controls & Authentication: Internal access to personal data systems is protected by role-based access controls, multi-factor authentication, and regular access reviews.
• Penetration Testing & Security Audits: The platform undergoes regular security assessments by independent third-party cybersecurity professionals.
• Incident Response Protocol: We maintain a documented data breach response procedure. In the event of a significant data security incident, affected players and relevant authorities will be notified in accordance with applicable legal timelines.
• Staff Training: All personnel with access to personal data receive regular data protection and cybersecurity training.

While we implement robust security measures, no system is entirely impenetrable. You are also responsible for maintaining the security of your account credentials. Do not share your password with any third party, and contact our support team immediately if you suspect your account has been compromised.

As a player based in Malaysia, you have rights in relation to the personal data that 777jaya holds about you. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

To exercise any of the above rights, please contact us via email at support@777jaya.cam or through the live chat on the platform. We will acknowledge your request within 48 hours and respond substantively within 30 calendar days. In complex cases, this period may be extended by up to a further 30 days, in which case we will notify you.

Please note that certain rights are subject to limitations and exceptions under applicable law. For instance, we may be unable to delete data that we are legally required to retain for AML compliance or regulatory reporting purposes.

If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. Any funds held in such an account will be returned after identity verification, in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered on the 777jaya platform or submitted personal data without your knowledge, please contact us immediately via email at support@777jaya.cam. We take underage access extremely seriously and will investigate and resolve all such reports promptly.

As 777jaya uses cloud infrastructure and third-party service providers, some of which may be located outside of Malaysia, your personal data may be transferred to and processed in countries other than Malaysia. When such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard consistent with Malaysian PDPA requirements and applicable international data protection standards.

Safeguards we apply to international data transfers include:

• Contractual obligations requiring recipient Data Processors to apply data protection standards equivalent to those described in this Policy;
• Selection of service providers that have demonstrated compliance with internationally recognised security and privacy frameworks;
• Restriction of cross-border data transfers to circumstances where they are necessary to fulfil the purposes described in this Policy.

By using the 777jaya platform, you acknowledge that your personal data may be processed outside Malaysia in accordance with the safeguards described above.

777jaya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When a material change is made to this Policy, we will notify active players via email or a prominent on-platform notice at least fourteen (14) days before the change takes effect, where practicable.

The updated "Effective Date" at the top of this document will always reflect the date of the most recent revision. We encourage you to review this page periodically. Your continued use of the platform following any amendment constitutes your acceptance of the revised Policy.

If you object to any changes to this Policy, you should discontinue use of the platform and may request account closure, with any remaining real-money balance returned subject to KYC completion.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 777jaya, please contact us using the channels below:

• Email: support@777jaya.cam (plain text — this is not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the 777jaya platform.
• Telegram: Reach our support team for general enquiries — typical response within 30 minutes.

For formal data protection requests (access, rectification, erasure, or complaints), please email support@777jaya.cam with the subject line "Data Rights Request — [Your Account Username]". We will acknowledge your request within 48 hours.

If you are not satisfied with our response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection authority under Malaysian law.